Myhomeandbath - Classic & Contemporary Sink Vanities, Home Furniture, Faucets Online Store

If an order is cancelled prior to shipment, payment will be refunded minus a 5% credit card processing fee. This is necessary to cover the fees charged by the credit card processing agencies, which are non-refundable. Cancelled orders that were paid in cash or check will not incur this charge. Please note that we consider your purchase to be "shipped" when it has been picked up from our warehouse by the freight carrier. After products are "shipped", cancellations are treated as returns.

Returns must be made within 30 calendar days of receipt of merchandise and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging. Shipping charges on returns shall be the responsibility of the customer and all items must be returned in new condition, in undamaged original manufacturer's packaging and crating materials, when applicable, and with all original product manuals and instructions. Items that have been partially or completely installed and/or assembled cannot be returned. After the product is received, inspected, and verified to be in new condition, a refund of the purchase price will be provided on the product minus any original shipping charges as well as any return shipping charges, a 15% restocking/re-handling charge, and, if applicable, a 5% credit card processing fee (which we are charged by the credit card processing companies). For products sold with "Free Shipping" or "Flat Rate Shipping" the actual freight cost originally incurred to ship the product will be deducted from the refund.

All claims for returns, whether merchandise is damaged or for any other reason, MUST BE MADE BY E-MAIL to customerservice@myhomeandbath.com. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from MyHomeAndBath and a Return Merchandise Authorization (RMA) number. All returns require a RMA from our Customer Service Department. Any returns sent to MyHomeAndBath without a RMA number will be refused and the associated shipping charges will be the sole responsibility of the sender. If you have trouble obtaining a RMA, please call (510) 780-0902. No returns will be accepted or any credit granted without a RMA.

Shipping charges on returns made due to no fault of the customer shall be the responsibility of MyHomeAndBath. All returned items must be returned in the condition in which they were received, in undamaged original manufacturer's packaging and crating materials, when applicable, and with all original product manuals and instructions. In order to credit you or provide replacements we must first receive and inspect your return. After the product is received, inspected, and verified to be in "as claimed" condition, a refund will be provided on the product.

Items being returned must ALWAYS be sent back via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to MyHomeAndBath in Hayward, CA., unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). MyHomeAndBath will arrange the pick up and pay the freight and insurance costs for items returned due to manufacturer error, damages, or for any other reason due to no fault of the purchaser. When the item is being sent back at our expense, it must be sent using the lowest cost form of ground transportation. If the item is sent back by any means other than ground transportation, any shipping costs in excess of ground freight charges will be the responsibility of the sender.

If you refuse an item delivered by a commercial freight company for any reason other than clearly visible damages to the merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 2 above shall be applied. Any additional freight carrier charges shall be billed to you.

Please note that custom orders may not be returned. If such products are damaged in shipment, we will assist you with freight claims, or if a product is found to have a manufacturing defect; it will be repaired or replaced according to manufacturer's warranty policies.